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How Do I Verify My Email?
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  • 1. This is a one-time process to ensure that the email provided during registration is correct because every important update concerning your account and transactions will be sent the email address.
  • 2. To complete every registration process, log in to your email, a verification link must have been sent there. If you don’t find it in your inbox, check the spam folder.
  • 3. Click the verification link in the email and you are good to go.
  • 4. However, if you did not receive any verification email, Kindly go ahead and login with username and password you used in the Signup Process.
How Can I Reset My Password?
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  • Resetting your account password can be done in the following ways:
  • 1. While logged in to your account, if on mobile, click on the hamburger icon at the top left side of the screen and select settings.
  • 2. Under settings, select "Password", input your old password and new password. Then click Save.
  • 3. While logged out of your account and have forgotten your password, select “Forgot Password”. Enter your email address on the field provided and click "Submit" An email will be sent to you, open the email and follow the prompt to reset your account password.
Which Is Better to Trade on? Chiji14xchange Mobile App or Website
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The essence of the Rocket Mobile App is to give our customers easier and faster access to Crypto and Giftcard trading. However, both the mobile app and website offer exactly the same service, it’s basically a matter of preference for our users.
How to Sell Gift Cards On The Website?
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  • 1. Input your email address in the available field on homepage and Click on the "Trade" button next to it.
  • 2. Click on “Sell Gift Cards” (the gift cards icon)
  • 3. Select the brand of card you want to sell.
  • 4. Select the card country (this could be determined by the currency of the gift card)
  • 5. Select the Card type (this could be “physical” or “ecode”)
  • 6. Input the value of the card.
  • 7. The total payable amount will be displayed according to the current rate.
  • 8. Click on the “CONFIRM & PROCEED” button.
  • 9. Attach your gift card pictures and receipt (if trade requires receipt), you can upload up to 10 pictures at a time.
  • 10. Click on the “Trade with an Agent” button.
  • 11. Signup (for new users) or login (for registered users) to start a trade with an agent.
How To Sell Bitcoin On The Website?
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  • Selling Bitcoin on the website can be done with the following steps:
  • 1. Login to your account using your email and password.
  • 2. From the sidebar or navigation drawer, select "Wallet".
  • 3. Under the card belonging to BTC, select “Sell BTC”.
  • 4. In the modal that appears, fill in the details and select the target currency you want to sell your BTC to and you will get the equivalent in that currency.
  • 5. Input your transaction pin and click “Sell BTC”.
  • 6. Transaction is complete.
How To Sell USDT On The Website?
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  • Selling USDT on the website can be done with the following steps:
  • 1. Login to your account using your email and password.
  • 2. From the sidebar or navigation drawer, select "Wallet".
  • 3. Under the card belonging to USDT, select “Sell USDT.
  • 4. In the modal that appears, fill in the details and select the target currency you want to sell your USDT to and you will get the equivalent in that currency.
  • 5. Input your transaction pin and click “Sell USDT.
  • 6. Transaction is complete.
Why Is My Trade Rejected ?
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  • A gift card trade can be rejected because of any of the reasons stated below:
  • 1. Invalid Gift card details.
  • 2. An already redeemed or used gift card.
  • 3. Your gift card was not properly activated.
  • 4. Your gift card is not clear enough
  • 5. Your gift card code is wrong
  • 6. You submitted an empty trade.
  • 7. You uploaded the wrong picture
  • 8. You submitted the wrong trade
  • 9. You uploaded an unacceptable receipt (For cards that require a receipt)
  • When any of these is the case, such trade will be rejected and cannot proceed unless rectified.
How Long Does It Take to Trade A Gift Card?
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What Is The Difference Between eCode, Physical Cards And Printable Vouchers?
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  • 1. Physical gift cards are actual physical (plastic) cards that are purchased directly from a physical store. Physical gift cards are safest and will fetch you the best money return.
  • 2. Ecodes are digital gift card codes purchased online and mostly sent to the buyer’s email address. Ecodes are not as safe as physical gift cards thereby the money value is always lower.
How Do I Get Paid
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  • 1. Trade proceeds are sent to bank traders’ bank accounts after confirmation of digital assets. The payment process is straightforward.
  • 2. For customers that trade with the system, after successful validation of the digital asset, the trade proceeds is sent to the customer naira wallet.
  • If you experience any delay, our support team is always available to help.
What Value Should I Put In the "Amount" Field?
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  • You are to input the $ (USD) amount of bitcoins or USDT you sent.
  • Note that only the amount received in our wallet will be acknowledged and you shall be credited accordingly based on the current rate.
How many hours does it take before BTC will reflect?
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  • As soon as it is confirmed on the blockchain/Etherium network.
How many hours does it take before my money will reflect in my naira wallet?
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  • Instantly if you are sending from the same bank with the same account, you registered on the app or web, but it will take 48 to 72hours if the name is different.
Why was #25 deducted from my money?
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  • ₦25 is deducted from your money for BVN Validation
Where does Rocket get its Prices from?
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  • There is no global price for Cryptocurrencies.
  • Prices are effectively determined by forces of demand and supply: the buyers who want a certain currency and the sellers who have that currency.
What are the charges on sending and receiving crypto?
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  • Chiji14xchange charges for sending crypto currencies, while to receive cypto we don't charge fees.
What is the maximum amount of BTC or USDT I can buy?
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  • There is no maximum BTC or USDT value you can buy or sell.
Can I buy BTC or USDT from ROCKET and transfer to another wallet?
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  • Yes you can. With Rocket, you can send and receive BTC or USDT from anyone.
How can I get my BTC or USDT Hash (Transaction ID) ?
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  • You can get your Hash (Transaction ID) by checking your BTC or USDT transaction details.
  • The Hash is a long code that comprises of unique numbers and letters that can be used to track the status of your cypto transaction.
Reasons for delayed BTC or USDT Confirmations?
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  • Ensure you use a high sending fee when sending from a BTC or USDT platform for instant confirmation.
  • Our BTC and USDT platforms provide a near-instant confirmation on your Rocket BTC or USDT Wallet.
How long does it take to reverse failed withdrawals from Naira Wallet?
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  • Reversal is automatic but if an issue occurs during the process, it will take 2-3 working days before the fund is reversed to your Naira Wallet.
More about USDT
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  • USDT is the crypto version of US Dollar. i.e 1 US Dollar = 1 USDT.